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Store Policy

Customer Care

At PokeNewb, your satisfaction is our top priority!
We aim to provide excellent service, fast shipping, and a smooth shopping experience for all Pokémon collectors.
If you have any questions, issues with your order, or need support, please reach out to us via email at PokeNewb0992@gmail.com or through our contact form. We typically respond within 24-48 hours.

Privacy & Safety

We respect your privacy and are committed to keeping your information safe.

  • Your personal details (like name, address, and payment info) are collected only to process and ship your order.

  • We never sell or share your information with third parties.

  • Our site uses secure encryption (SSL) to protect your data during checkout.

🔄 Refund & Return Policy

We strive for 100% satisfaction, but if something's wrong with your order, we’ve got you covered.

Returns & Exchanges:

  • All sales are final on trading cards due to the collectible nature of the product.

  • If your order arrives damaged or incorrect, please contact us within 5 days of delivery with clear photos.

  • We may offer a refund, replacement, or store credit depending on the issue.

Cancellations:

  • Orders may be canceled within 1 hour of purchase. After that, all sales are considered final.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen items marked as delivered. Please contact your local postal service or file a claim through Route Package Protection if offered at checkout.

Payment Methods

Payment Methods

We accept the following forms of payment:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay (if enabled)

  • Shop Pay or other secure processors depending on platform used

All payments are processed securely. We do not store your payment information.

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